🔁 Return Policy

Your Satisfaction is Our Priority

At Yardocity, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we’re here to make things right.

📦 Returns

You have 14 calendar days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• It must be returned in the original packaging

Important:
Please contact us before sending any item back. Unapproved returns may not be accepted.

➡️ Contact us to initiate a return:

• Email: contact@yardocity.com
• Phone: +1 239-426-8526

💳 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original method of payment within 5–10 business days.

🛠 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

To expedite resolution:

• Include clear photos of the damage
• Provide your order number
• Contact us at contact@yardocity.com

We'll work quickly to resolve the issue with a replacement or refund.

🔄 Exchanges

We only replace items that are defective or damaged.

If you'd like to exchange an item for the same product, please contact us with:

• Your order number
• A description or photo of the issue

🚫 Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Custom-made or special-order products

🚚 Shipping Costs

• Return shipping costs are the responsibility of the customer
• If the return is due to our error (e.g. damaged, defective, or incorrect item), we will cover the return shipping

Thank you for shopping with Yardocity —
We’re committed to ensuring your experience is smooth, secure, and satisfying.